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Refund Policy

Thanks for shopping with us at Alana's Baby Corner.

If you are not entirely satisfied with your purchase then not to worry we are here to help.


You have 28 days to return your item(s) from the date you received it.

To be eligible for a return your item must be unused and in the same condition that you received it. Your item must be in its original packaging.

Your item also needs to have the receipt or proof of purchase


Once we receive your item we will inspect it and then notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved we will initiate a refund to your credit card or original method of payment.

You will receive the credit within a certain amount of days depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item(s).

Shipping costs are non refundable.

All returns are to be sent directly to Alana's Baby Corner, 5 Castle Street, Hay on Wye, Powys. HR3 5DF.

Any queries please contact us on 01497822863 or via email to